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Complaint Procedure

Last Updated: 01 Oct, 2025

1. Introduction

At Stichting Global Buds Foundation (SGBF), we are committed to transparency, fairness, and accountability in everything we do. We welcome all feedback, including complaints, as opportunities to improve our work and relationships with donors, partners, and communities.

How to Submit a Complaint

If you wish to make a complaint regarding our services, communication, or conduct, please contact us by email:
📧 info@sgbf.nl

When submitting your complaint, please include:

  • Your full name and contact details

  • A clear description of the issue (what happened, when, and who was involved)

  • Any relevant documents or evidence

How We Handle Complaints

  • We acknowledge receipt of your complaint within 5 working days.

  • A responsible staff member will review and investigate the matter.

  • You will receive a formal response within 20 working days.

  • If additional time is required, we will notify you and explain the reason.

If you remain unsatisfied, you may request that the issue be reviewed by our Board of Directors.

Confidentiality & Protection

All complaints are handled with confidentiality and respect. No one will be disadvantaged for submitting a complaint in good faith.